Question 1

Is an estimate free?

Accepted Answer

Yes — every written estimate at Fresno Body Works is free of charge.

Question 2

How long does an estimate take?

Accepted Answer

In-person estimates typically take no longer than 30 minutes. If you're short on time, drop your car off and pick it up later with the estimate complete.

Question 3

Do I need an appointment?

Accepted Answer

Appointments help us prepare and reduce wait time. You can request one online in under a minute.

Question 4

What's an X-Ray estimate?

Accepted Answer

When damage may be hidden, we'll disassemble the vehicle to inspect underneath. This 'X-Ray' estimate is scheduled at your convenience and produces a more accurate number.

Question 5

Do I have to use the body shop my insurance recommends?

Accepted Answer

No. Under California Insurance Code §758.5 you can choose any repair shop. Your insurer must pay the reasonable cost of repair at your chosen shop.

Question 6

Which insurers do you work with?

Accepted Answer

All of them. We're a Direct Repair Provider for State Farm®, Farmers®, Nationwide®, CSAA IE, Travelers®, Cal Casualty, Hartford, AAA, Mercury™, and many more.

Question 7

What if you find hidden damage during the repair?

Accepted Answer

If we discover hidden damage after disassembly, we contact you and your insurer for approval before doing additional work. Nothing extra happens without your sign-off.

Question 8

How long will my repair take?

Accepted Answer

Minor dents can be ready in a day or two. Heavier collision work can take two weeks or more. We provide a projected completion date with every estimate and update you regularly as the work progresses.

Question 9

How much will it cost?

Accepted Answer

Once the estimator completes a comprehensive multi-point inspection, you'll receive an accurate written estimate. Our rates are competitive — we use every legitimate cost-savings method (PDR where possible, aftermarket parts when appropriate, careful planning) to keep your bill at a minimum.

Question 10

Do you use aftermarket or OEM parts?

Accepted Answer

Both, depending on what's appropriate and what your insurer authorizes. We always discuss part choice with you — and on OEM-certified repairs (FCA, Honda/Acura, Lexus, Nissan/Infiniti), we use only genuine factory parts.

Question 11

Are you certified?

Accepted Answer

Yes — we're I-CAR Gold Class and ASE certified, plus manufacturer-certified for Lexus, Honda/Acura (ProFirst), Nissan/Infiniti, and the full FCA family (Chrysler, Dodge, Jeep, RAM, Fiat). We're also a BBB Accredited Business and a member of the DuPont™ Performance Alliance™.

Question 12

What kind of equipment do you use?

Accepted Answer

Caroliner frame diagnostic systems and Square Liner frame aligners, Prospot welders, and a state-of-the-art European downdraft spray/baking booth — the same standards used by vehicle manufacturers.

Question 13

Do you offer a warranty?

Accepted Answer

Yes — a lifetime warranty on all collision repair workmanship at every Fresno Body Works location.

Question 14

Can I drop my car off after hours?

Accepted Answer

Yes — call JVs Towing at (559) 454-8841 to bring your vehicle to us, and we'll pick it up first thing the next business morning. For non-tow situations, contact your nearest shop during business hours to arrange a drop-off.

Question 15

What if I need a tow?

Accepted Answer

Call us at (559) 298-8068 and we'll help coordinate a tow to the nearest Fresno Body Works location.

Question 16

Is a rental car available?

Accepted Answer

If your policy includes rental coverage, we coordinate with your insurer and the rental agency so a vehicle is ready when you arrive.

Answers before you call.

Estimates

Insurance

Repair Timelines & Cost

Certifications & Quality

Drop-Off & After Hours