From the first call to your keys back.

You're welcomed and asked to complete a short intake form. A Customer Service Specialist personally walks through every detail of the repair — no rushed handoffs.

We build a precise, line-by-line estimate using current cutting-edge estimating software. On occasion we'll disassemble the vehicle for an X-Ray estimate, scheduled at your convenience.

Your Specialist walks through every cost line and obtains insurance authorization on the spot when needed. You're given a completion timeline and updates throughout — by phone or text, your choice.

If your policy includes rental coverage, we coordinate with your insurer and the rental agency so a vehicle is ready when you drop yours off.

Damaged components are carefully removed to reveal the full extent of the repair — including any hidden damage that wasn't visible at intake.

Our Caroliner frame diagnostic system and Square Liner frame aligner deliver precise structural correction — capable of work on trucks up to one-and-a-half ton.

Sheet metal repair is performed in dedicated bays equipped with Prospot welders — the same equipment used by vehicle manufacturers.

Refinish is done with DuPont products, paints, and clear coats inside a state-of-the-art European downdraft spray/baking booth for OEM-grade results.

Your vehicle is reassembled to manufacturer specification. When the damage warrants, we provide structural read-outs (before and after) and a final four-wheel alignment spec sheet.

Every aspect of the repair is inspected and guaranteed to meet factory specifications. Your vehicle is washed and detailed inside and out before delivery.

Your Specialist walks you through every repair, hands back your keys, and shares any aftercare instructions for your newly refinished panels.